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Cleaning FAQ
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What areas do you provide cleaning for?Abbotsford, Mission, Aldergrove and Chilliwack.
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What is your cancellation policy?If you cancel within 24 hours, there may be a cancelation fee of $50 if we can’t reschedule.
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Will the same cleaner come every time?Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs, we’ll ask to either reschedule, or send a different cleaner.
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Can I trust your cleaner? Are they given a background check?All cleaners get criminal records check before being hired and go through a detail hiring process.
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Is Aspired licenced and insured?Yes, we carry general liability insurance and worksafeBC coverage.
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What if something breaks?This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
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Do you bring your own cleaning supplies and equipment?Yes we do, unless you would prefer using your own cleaning supplies.
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What if someone can’t be home?We can set a key pick up which would be kept in a secure lock box in our office, or the client can have a lock box at their home where a key can be put on the day of the clean.
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What services are not offered?Moving heavy furniture Animal waste/litter Heavy scrubbing of walls Hoarding High to reach areas (more than 2 step ladder) Washing of exterior windows
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